Staffing prediction: growing ratio of designers

The average ratio of designers to engineers within a company will be something more like 1:4 rather than 1:8 or 1:10 as forward-looking design becomes more critical and teams require greater multidisciplinary and specialized skills. The Future of Design in Technology Julie Zhuo, Medium, May 12, 2015

West Elm and its design-knowledgable handymen

The more time West Elm employees spend with a customer, the more chances they’ll have to pitch additional products and establish what every lifestyle brand covets: an emotional connection. Why West Elm Wants to Be Your Handyman Kyle Stock, Bloomberg Business, 2015-06-11