… usability cannot be designed for without understanding the social and physical mechanics of the context for a real-life user.
Better Health Through Design: More Usable, Understandable, and Profitable
John Maeda, KPCB Blog, December 8, 2015
Product design: what to include, exclude, put focus on. UI design: arranging/creating user interface controls.
— Luke Wroblewski (@lukew) January 21, 2016
Getting the details right is the difference between something that delights, and something customers tolerate.
Your software, your product, is nothing more than a collection of tiny details. If you don’t obsess over all those details, if you think it’s OK to concentrate on the “important” parts and continue to ignore the other umpteen dozen tiny little ways your product annoys the people who use it on a daily basis – you’re not creating great software. Someone else is. I hope for your sake they aren’t your competitor.
This Is All Your App Is: a Collection of Tiny Details
Jeff Atwood, Coding Horror, May 7, 2012
Map is a London-based creative consultancy borne out of industrial design beginnings. It touts itself as having a “strategy-based” approach to its projects. The firm was recently highlighted in a Co.Design article where much was shared about their design processes. While a few ideas caught my attention, including their practice of designer-led research, this section of the article is particularly intriguing:
“It’s not just coming up with creative ideas and innovative ideas but being able to explain why those are the right ideas for our clients,” Marshall says. To that end, Map works incredibly closely with its clients throughout the entire process.
Map doesn’t operate in the typical client-agency model of spending weeks holed up with no communication, then making a splashy presentation a la Mad Men. Rather, it hosts workshops, asks its clients to come to the studio, and often goes to the client’s office (if its a big brand). Map frequently works with in-house design teams and other designers, which Marshall says can lead to some friction since so many people are involved.
During the ideation phase, it’s about getting many ideas flowing then navigating through them to find clarity and make decisions. “By doing that not only do we create really great work, out clients feel as much ownership over it as we do,” Marshall says. “We also don’t have to ‘impress’ our clients with big time-consuming presentations about how good our ideas are because they’re also their ideas.”
How A Philosophy Of “Informed Creativity” Drives Design At Map
Diana Budds, Co.Design, August 21, 2015
From my personal experiences, I’ve seen enterprise software end-users during usability and prototype tests noticeably come alive not only with interest and appreciation, but ideas. Despite the fact that I haven’t engaged clients to the level that this article describes Map as doing, I believe that co-creating with clients makes so much sense.
I can imagine that these sessions make the agency/vendor more enlightened to root problems and therefore more equipped to create. This looks to be yet another reason why there’s great benefit to engaging clients early in the processes of problem-solving.
– Jacob Jolibois
What does this mean for a web/mobile app? For a website?
I’d argue that a site or app isn’t “minimalist” or “simple” merely because it’s all white. Or just doesn’t have a lot of things on it*. Perhaps something is simple simply because it is continually and consistently meaningful; devoid of additional fluff.
It has exactly what it needs, and that’s all. And what it needs is meaningful. Important.
Another quotation to ponder, by the esteemed Fred Rogers:
Life is deep and simple, and what our society gives us is shallow and complicated.
* I’ve heard these two examples listening to people describe a “simple” application