Customer expectations changing the enterprise

Customer expectations are increasing for enterprise computing experiences to be at par with their fluid and friendly Facebook-like world. This pressure didn’t exist before because people weren’t using computers as much as they are now. Enterprise computing companies didn’t need to invest the extra money required to make their user experiences less painful — so they didn’t.

The Distinction Between Designing for Enterprise vs Consumer Customers
John Maeda, Linkedin, 2015-02-02

When vision and values lead to velocity and capacity

When clear design objectives are articulated into values and characteristics of the product then all teams who collaborate around design have mindshare. Discussions cut incisively to the core of design challenges and get solved much faster without the drag of a struggle. As silos dissolve, design velocity and capacity invariably increase in the same way development teams and operation teams increased their capacity to deliver better software faster. The next frontier is to do so towards a higher quality of user experience, and most of all, a higher accuracy of execution, and alignment with user needs.

Is DevOps Driving the Future of UX Design?
Kai Brunner, Wired, 2015-01-19